Privacy Policy

Last updated: 6 October 2026

Secondwind Marketing ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or purchase our services.

1. Information We Collect

• Personal information: name, email address, phone number, billing address and business details you provide through enquiries, forms or orders.
• Payment information: payments are processed through a secure third-party payment gateway. We do not store your card, net-banking, UPI or wallet credentials on our servers.
• Usage data: IP address, browser type, device information and pages visited, collected through cookies and analytics tools.
• Project material: logos, images, footage, scripts and other content you share for your project.

2. How We Use Your Information

• To provide, deliver and manage the services you order.
• To process payments, issue invoices and prevent fraud.
• To respond to enquiries and provide customer support.
• To send project updates and, with your consent, marketing communication.
• To improve our website and services and to comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal information. We share information only with trusted service providers (such as payment processors, hosting and email providers) who need it to perform services for us, and with government or law enforcement authorities when required by law.

4. Payment Security

All online transactions are processed through a PCI-DSS compliant payment gateway using industry-standard SSL encryption. Your payment details are entered directly on the gateway's secure page and are never visible to or stored by Secondwind Marketing.

5. Cookies

Our website uses cookies to improve your browsing experience and understand site usage. You may disable cookies in your browser settings; some features of the website may then not work properly.

6. Data Retention

We retain your information only as long as necessary for the purposes described in this policy, or as required for legal, accounting and tax purposes.

7. Data Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.

8. Your Rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communication at any time by writing to secondwindoffl@gmail.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Children's Privacy

Our services are not directed to persons under 18 years of age, and we do not knowingly collect their personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, any grievance may be addressed to our Grievance Officer at secondwindoffl@gmail.com. We will respond within 30 days.

Contact Us

SECONDWIND MARKETING
Nedumkandam, Idukki, Kerala – 685553, India
Email: secondwindoffl@gmail.com